Pricing, Refunds, and Returns Policy

This Pricing and Returns Policy governs the financial transactions processed through the Paraglide Pro White Label Framework (“Platform”), developed and operated by TechManta Pvt Ltd (“we”, “us”, “our”).

Because our Platform functions both as a direct service portal and a white-labeled infrastructure for third-party organizations, this policy outlines the distinct financial rules that apply depending on how you interact with the Platform.

1. Direct Platform Purchases (paraglide.pro)

When transacting directly with TechManta Pvt Ltd on the base Paraglide Pro platform, the following pricing and refund terms apply:

1.1 Pricing Structure

The fees charged directly by the Platform are calculated strictly to cover specific digital and operational costs, including but not limited to:

• Verification Fees: Costs billed to us by third-party cloud and communication providers (e.g., Google, Twilio) for SMS OTPs, email verification, and identity validation.
• Infrastructure & Data Retention: Fees for securely maintaining your digital records, cloud backups, database management, and platform maintenance.
• Technology Convenience Fees: Nominal fees charged for the use of our software infrastructure and API gateways when interacting with third-party services.

1.2 Refund & Cancellation Policy (Direct Purchases)

Due to the immediate consumption of digital resources and third-party billing structures, our direct refund policy is strictly limited:

• Verification & Cloud Fees: Strictly Non-Refundable. Once an OTP is triggered or an account is provisioned, the digital service is considered consumed.
• Platform Subscriptions: Any direct recurring maintenance or data retention fees may be canceled at any time to prevent future billing, but we do not offer prorated refunds for partially used months.

2. Comprehensive Disclaimer on Insurance Facilitation (IRDAI Compliance)

3. White-Labeled Client Purchases (B2B2C)

If you are an End-User making a purchase (e.g., membership dues, event tickets, licenses) on a portal that is powered by Paraglide Pro but branded and operated by a specific Client (e.g., a Sports Association or Governing Body):

4. B2B Software Licensing (For Organizations)

For organizations, associations, and governing bodies licensing the Paraglide Pro framework directly from us:

• Pricing: Setup fees, custom branding costs, and recurring SaaS licensing fees are governed by the bespoke Master Service Agreement (MSA) signed between the Client and TechManta Pvt Ltd.
• Refunds: Unless explicitly stated otherwise in the MSA, setup fees and white-label branding costs are strictly non-refundable due to the engineering labor involved. Software licensing fees are non-refundable for the active billing cycle.

5. Payment Processing & Security

All financial transactions are processed through authorized, PCI-DSS compliant third-party payment gateways (e.g., Razorpay, Stripe, etc.). TechManta Pvt Ltd does not capture, store, or process raw credit card numbers, UPI PINs, or bank account details on our servers.

In the event of a failed transaction where funds are deducted from your account but the service is not provisioned on the Platform, the payment gateway's automated reconciliation process will typically refund the amount to the original payment method within 5 to 7 business days.

6. Chargebacks & Payment Disputes

If you initiate a chargeback or dispute with your bank or credit card provider for a valid, non-refundable charge:

• Your access to the Platform (and any associated digital services, data backups, or licenses) will be immediately suspended pending the resolution of the dispute.
• For white-labeled Client transactions, the chargeback liability falls entirely on the Client (the Organization), and TechManta Pvt Ltd will provide the Client with system logs to contest invalid disputes.

7. Contact Information

For questions regarding billing on the direct Paraglide Pro platform, or for B2B pricing inquiries, please contact our billing department: